Locations & Hours
HealthFirst patients have access to medical direction 24/7. After business hours the answering service is available to connect you with the on-call medical provider for support.
To access medical direction after hours, please call (603) 934.1464 (Opt 3) or (603) 366.1070 (Opt 3).
For emergencies, please call 911
Our Locations
Laconia Office
22 Strafford St #1
Laconia, NH 03246
Ph: 603-366-1070
Fax: (833) 949-3973
Mon 8am-5pm
Tue 8am – 7pm
Wed 8am – 7pm
Thur 8am – 5pm
Fri 8am – 5pm
Franklin Office
841 Central Street
Franklin, NH 03235
Ph: 603-934-1464
Fax: (833) 949-3968
Mon 8am – 5pm
Tues 8am – 7pm
Wed 8am – 7pm
Thur 8am – 5pm
Fri 8am – 5pm
GENERAL TRANSPORTATION
TRANSPORTATION RESOURCE |
TYPE |
WEBSITE |
PHONE NUMBER |
|---|---|---|---|
| Mid-State Transit | Curb-to-curb regional transportation for seniors and persons with disabilities. | concordareatransit.com |
603-225-1989 |
TRANSPORTATION FOR MEDICAID RECEIPIENTS
Guide on How to Request Transportation for NH Medicaid Recipients
To request rides for NH Medicaid’s Fee-for-Service (FFS), Premium Assistance (PAP), and Managed Care Organization (MCOs) members, please call the appropriate phone numbers listed below.
TYPE OF TRANSPORTATION NEEDED |
DHHS FFS AND PAP MEMBERS |
MCO NH HEALTHY FAMILIES MEMBERS |
MCO WELL SENSE MEMBERS |
|---|---|---|---|
| Routine Non-Emergency Medical Transportation (Non-Urgent) Requires 48 Hours' notice | Call 844-259-4780 to arrange ride | Call 866-769-3085 to arrange ride | Call 855-739-4775 to arrange ride |
| Non-Emergent Medical Transportation Changes: Cancel a request or changes to a date/time | Call 844-259-4780 | Call 866-769-3085 | Call 855-739-4775 |
| Urgent Non-Emergency Medical Transportation: Urgent Care or Emergency Room needs a ride home. Requires a 2-hour notice. | Call 844-259-4780 to arrange ride | Call 866-769-3085 to arrange ride | Call 855-739-4775 to arrange ride |
| For After Hours* Non-Emergency Medical Transportation or Hospital Discharge. Note: calls are returned within 1 hour. | Call 844-259-4780 Select urgent and leave a message |
Call 866-769-3085 Select urgent and leave a message |
Call 855-739-4775 Select urgent and leave a message |
| To use the CTS Friends and Family Mileage Reimbursement Program, always call before making your ride. | Call 844-259-4780 | Call 866-769-3085 | Call 855-739-4775 |
Non-emergency transportation services for all New Hampshire Medicaid recipients, including those enrolled in the Premium Assistance Program, are provided by Coordinated Transportation Services (CTS).
For TTY Services and the hearing impaired: Call 7-1-1 or 800-735-2964 (Relay New Hampshire)
*Business Hours for the CTS Call Centers:
Monday, Tuesday, and Wednesday: 8:00am – 8:00pm Thursday and Friday: 8:00 am – 6:00pm