About HealthFirst Family Care Center
HealthFirst Family Care Center, Inc., is a Federally Qualified Health Center (FQHC), offering services in offices located in Laconia, Franklin, and Canaan, NH and we proudly serve 29 rural townships: Alexandria, Andover, Ashland, Belmont, Boscawen, Bridgewater, Bristol, Canaan, Center Harbor, Danbury, Dorchester, Enfield, Franklin, Gilford, Gilmanton, Grafton, Groton, Hebron, Hill, Laconia, Meredith, Moultonborough, New Hampton, Northfield, Orange, Salisbury, Sanbornton, Sandwich, and Tilton.
About HealthFirst Family Care Center
HealthFirst Family Care Center, Inc., is a Federally Qualified Health Center (FQHC), offering services in offices located in Laconia, Franklin, and Canaan, NH and we proudly serve 29 rural townships: Alexandria, Andover, Ashland, Belmont, Boscawen, Bridgewater, Bristol, Canaan, Center Harbor, Danbury, Dorchester, Enfield, Franklin, Gilford, Gilmanton, Grafton, Groton, Hebron, Hill, Laconia, Meredith, Moultonborough, New Hampton, Northfield, Orange, Salisbury, Sanbornton, Sandwich, and Tilton.
Welcome to Our Family Health Clinic
HealthFirst is a Federally Qualified Health Center and therefore we receive partial program funding from Health and Human Services, Bureau of Primary Health Care Services. This health center receives HHS funding and has Federal Public Health Service (PHS) deemed status with respect to certain health or health-related claims, including medical malpractice claims, for itself and its covered individuals.
We promote health, wellness, and disease prevention through a variety of health screenings, such as breast and cervical cancer screenings. Our providers are available for all of your urgent medical care needs, such as sore throats, sutures, sprains, strains, digestive problems, heart disease, neurology, dermatology, gynecology, lung disease, psychiatry, podiatry, infectious disease, and more. We provide wellness care through annual physicals, sports physicals, DOT physicals, and well child checks. You, your children, parents, and grandparents now have access to medical care, social services, behavioral health counseling, and nutritional counseling all in one place for your convenience.
Our Mission
Through dedication, respect, and compassion for our patients and one another, we aim to inspire hope, and to advance the health and well-being of our patients, community, and staff.
Quality Care
Your health is very important to us! HealthFirst has an active program for measuring and reviewing the quality of care we provide. We use a Quality Assurance Plan to gather data on the way we deliver healthcare services and the specific measures of the health of our patients. During office visits, patients review measures of their individual health (for example, your blood pressure) with their medical providers. On the agency level, we look at what services and practices help patients achieve the best changes for positive health. All individual data gathered is shared only with the patient it pertains to. Only aggregate data is shared with outside measurers of quality.
QUALITY INDICATORS
HealthFirst Family Care Center, Inc. reports on quality indicators involving all major aspects of client health outcomes and our overall clinic operations. These indicators are compared to national standards to help us monitor how we are doing and how to improve our programs. The staff at HealthFirst works tirelessly to ensure that our clients receive the highest quality of care. In order to do this, it is important that we strive to meet our client’s customer satisfaction expectations, improve the quality of care given, and provide cost-effective care.
PATIENT SATISFACTION
Patients are encouraged to complete a survey card during their appointment. We want to hear from them about their experience at HealthFirst, satisfaction levels and suggestions. We use this information to make changes and improvements that help to better meet the patient’s needs.
CLINICAL QUALITY
At HealthFirst, we monitor and report on over 30 quality measures. These measures are considered to be the standards to which all healthcare providers should strive to achieve. The individual client and his/her healthcare provider review these clinical measures on an annual basis to monitor changes in the client’s health over time. These measures, when looked at across the agency and in comparison, to other health centers, help us to measure the success of our programs and services and make changes to better serve the client.
COST-EFFECTIVE
HealthFirst is a business, and like any other business, we monitor our costs and income carefully. We work toward providing the best services we can with the most reasonable cost to you.
RECOGNITION AND AWARDS
HealthFirst has received many awards including:
What Our Patients Say
(On a side note, Kaitlyn is one of the best nurses I've known as well.)
Victoria Nichols is an incredible provider. She is kind, compassionate, knowledgeable, and truly takes the time to listen to our concerns without making us feel rushed. She explains everything thoroughly, answers all of our questions, and always makes us feel like our family is receiving the best possible care.
The entire office deserves recognition as well. The receptionists are always friendly, welcoming, and helpful. The nurses are compassionate and professional, and every interaction has been a positive one. One thing that really stands out is how responsive the office is through the patient portal. Whenever we send a message, we receive a response very quickly, which provides so much peace of mind, especially as parents with a young child.
It is rare to find a medical practice where every member of the team consistently goes above and beyond, but Health First Family Care truly does. We always feel respected, cared for, and confident that our health is in great hands.
We highly recommend Health First Family Care to anyone looking for compassionate, high-quality healthcare, and we especially recommend Victoria Nichols. We are so grateful to have found such an amazing provider and office for our family’s healthcare needs.
She is very thorough, knowledgeable and kind. Her assistant, Jasmine, is also very adept. I highly recommend this HealthFirst care team.
Better Health Care is Our Mission
Our team is here to support your health with screenings, urgent care, chronic disease management, and whole‑family wellness ― all in one convenient place
Request an appointment today and take the next step toward better health.